Heh55 Privacy Policy — How Your Information Is Kept Safe

To deliver the best experience on the heh55 platform and meet our legal obligations, we collect certain personal information. Only the data listed below is stored in our systems — nothing beyond that.

In addition to the above, we may occasionally collect optional information such as your preferred language, gaming limits, and communication preferences. Providing this is entirely up to you.

Heh55 collects your information through several methods. You should have a clear understanding of each one:

• Information Provided Directly: Information you provide directly during registration, KYC verification, or when contacting customer support.
• Automatically Collected Information: When you use our website, certain information is automatically collected through your browser, device, IP address, and cookies.
• From Third Parties: Limited information may be received from payment providers (Mobile Banking, Nagad), identity verification agencies, or fraud prevention services.
• Gaming Activities: Every game session, bet amount, and outcome on the platform is automatically recorded.

Heh55 uses your personal information only for the specific purposes listed below. Your data is never used for unrelated or unauthorized reasons:

• Creating and managing your account and verifying your identity
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and resolving your complaints
• Monitoring your gaming patterns to promote responsible gaming
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations and regulatory directives
• Delivering a personalized gaming experience tailored to your preferences
• Sending relevant promotions and bonus offers (with your consent)
• Monitoring and improving platform performance

We obtain your consent before using your data for marketing purposes. You may opt out of marketing communications at any time.

However, in certain circumstances, limited information may be shared with our trusted partners:

• Payment Providers: To verify transactions with Mobile Banking, Nagad, Rocket, and bank partners.
• KYC verification by: With regulator-approved agencies to verify your identity and age.
• Fraud Prevention Agencies: To detect and prevent fraudulent activity.
• Legal Authorities: Based on a court order or government directive.
• Technology Service Providers: Service providers that support our platform operations (under strict confidentiality agreements).

All third parties are contractually required to comply with our privacy standards. They may not use your information for any purpose beyond what has been specified.

Heh55 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

We use the following types of cookies:

• Essential Cookies: These are required to maintain your login session and ensure security. They cannot be disabled.
• Performance Cookies: Used to monitor site speed and performance.
• Functional Cookies: Remembers your language preference and gaming settings.
• Analytics Cookies: Used to analyze site usage patterns. You can disable these through your browser settings.

You can delete or block non-essential cookies at any time through your browser settings. However, doing so may limit some features of the platform.

Heh55 does not retain your data longer than necessary. Below are the retention periods for each type of information:

Once the retention period expires, we automatically delete your data securely or store it in an anonymized form.

Every registered user on heh55 has the following rights regarding their personal information:

• Right to Access Information: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can request that the use of your data be restricted to defined limits.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications or optional data processing at any time.
• Right to Data Portability: You can request a copy of your data in a standard, portable format.
• Right to lodge a complaint: If you are dissatisfied with how we use your data, you have the right to file a complaint with the relevant authority.

Heh55 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

Age verification is mandatory at registration. No financial transactions are approved until age is confirmed through the KYC process.

If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be destroyed. If you are aware of any account belonging to a minor, please let us know.

Heh55 follows the highest industry-standard technologies and practices to protect your data. The core components of our security framework are:

• TLS 1.3 Encryption: Maximum encryption is applied during all data transmissions.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & IDS: Advanced firewall and intrusion detection systems to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent security experts.
• Staff Training: All our staff receive regular training on privacy and data protection.
• Data Backup: Data is kept secure through encrypted backup systems.

In the event of a data breach, we will notify affected users within 72 hours and provide guidance on the necessary steps to take.

Heh55 may update this Privacy Policy as needed. For any significant changes, we will notify you through the following channels:

• Displaying notifications or banners on the platform
• Sending notices to your registered email address
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend visiting this page regularly.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Response Time: Within a maximum of 30 business days
• Language: Available in both Bengali and English

We encourage you to read this Privacy Policy in full before contacting us. Most questions are answered here. If you need further clarification on anything else, we are always ready to help.

Our Terms and Conditions and Responsible Gaming You are also encouraged to review these pages.